Returns & Refunds

Everything we make is created just for you when you order, so we put real care into every piece. If it’s not the perfect fit, or something arrived that isn’t right, we’ll take good care of you. Here’s how it works.

Changed your mind or need a different fit?

No problem at all — you have 30 days from delivery to send it back for a refund:

• Items should be unworn and unwashed, in original condition, with tags and hygiene liner intact.
• You cover the return shipping — and we never charge a restocking fee.
• We refund your original payment method as soon as we receive and inspect everything.

Ordered a few pieces to find your size? Before you send a larger return, drop us a line — more often than not we can sort your fit with a free size exchange and save you the trip to the post office. We’re always happy to help you land on something you’ll love.

Arrived damaged or not what you ordered?

That one’s on us, and we’ll make it right straight away — a full refund or a free remake, whichever you’d prefer. Just email a quick photo to support@lolekai.com and we’ll take care of the rest — usually no need to send anything back.

Need to cancel?

If your order hasn’t entered production yet, we’ll gladly cancel it for a full refund. We start making each piece shortly after you order, so just reach out as soon as you can and we’ll do our very best.

We’re here to help

Email support@lolekai.com with your order number and we’ll send over the return address and walk you through the next steps. A real person reads every message — we’d genuinely love to help.