Returns & Refunds
Everything is made to order, just for you. If we get it wrong, we make it right — and you've still got a 30-day window if you change your mind.
Last updated: July 23, 2026
- If we got it wrong (damaged, defective, wrong item, or not as described) — full refund or free remake, you keep the item, no return needed. Just send a photo.
- Changed your mind? 30 days from delivery to send it back, at your own cost, unworn and in original condition. One item per order.
- Not in production yet? We’ll cancel it for a full refund.
If something’s wrong
If your order arrives damaged, defective, incorrect, or not as described, that’s on us. Send a photo within 30 days of delivery and we’ll refund you in full or remake it — you keep the original, and there’s nothing to ship back. This applies to every piece in your order.
Change of mind or fit
You have 30 days from delivery to return it. Since every piece is made to order:
- You cover the return shipping — send it to the return address printed on your package.
- It must be unworn, unwashed, tags on, in original condition.
- We refund once we receive and inspect it.
- One item per order is eligible; additional items in a multi-item order are final sale.
Cancelling before production
If your order hasn’t entered production yet, we’ll cancel it for a full refund. We start making each piece shortly after you order, so reach out as soon as you can.
How to start a return
Email support@lolekai.com within 30 days of delivery with your order number — and a photo if it arrived damaged, defective, or wrong. Refunds go back to your original payment method.
