Help Center
Orders, sizing, shipping, returns — answers in one place.
Shopper help
Common questions
Track my order
Check your order confirmation email for the tracking link. Need help? Email support@lolekai.com with your order number.
Returns & refunds
30-day money-back guarantee for any reason — how to start a return and get your refund.
Shipping & delivery
Production handling times, regional transit windows, and international duties.
Contact support
Email us at support@lolekai.com — we reply within one business day.
Payment options
Lolekai accepts all major credit and debit cards, Apple Pay, Google Pay, and Link via Stripe Checkout. Your card is charged when you place the order, and production begins immediately.
Still stuck? support@lolekai.com