Help Center
Orders, sizing, shipping, returns — answers in one place.
Shopper help
Common questions
Track my order
Check your order confirmation email for the tracking link. Need help? Email support@lolekai.com with your order number.
Average response time: 15 minutes
Returns & refunds
Made to order — if we got it wrong we remake or refund, plus a 30-day change-of-mind window. How to start a return.
Shipping & delivery
Production handling times, regional transit windows, and international duties.
Contact support
Email us at support@lolekai.com.
Average response time: 15 minutes
Payment options
Lolekai accepts all major credit and debit cards, Apple Pay, Google Pay, and Link via Stripe Checkout. Your card is charged when you place the order, and production begins immediately.
Still stuck? support@lolekai.com
Average response time: 15 minutes
